London, United Kingdom
Customer Success & Onboarding / London
I’m Leonardo Verin, a London-based Customer Success and Onboarding specialist. I have experience managing high-volume B2B customer journeys across onboarding, activation, retention and reactivation within a SaaS-enabled tech marketplace.
Selected Project / 01
A Customer Success workspace designed to help teams manage onboarding, adoption, engagement, support, renewal risk and expansion across a portfolio of B2B SaaS accounts. It brings customer health, Account 360 views, portfolio insights and clear Next Best Actions into one place, with optional AI-generated briefs, meeting prep and outreach.
A fully client-side simulator using synthetic customer data and a transparent scoring model to flag at-risk accounts and explain the contributing factors. Its what-if engine adjusts portfolio assumptions in real time, alongside a dashboard and CSV upload for custom data.
A roadmap tool implementing Intercom’s RICE conventions and grouping feature ideas into a ranked Now / Next / Later roadmap. Editable Gemini suggestions provide a starting score; an Impact vs. Effort bubble chart and one-click PDF export complete the workflow.
A visual workflow engine connecting GitHub triggers to Slack, Notion, Google Calendar and email actions. It executes and logs chained steps, verifies GitHub webhooks with HMAC-SHA256, and includes a Simulate mode for testing without a live repository.
A customer-success tool predicting churn from behavioural signals with a Random Forest model trained on realistic interaction effects. Each prediction explains the signals driving the score and pairs them with Gemini-generated recommended actions.